Refund policy

Changes and cancellations after ordering

Once your order is complete, we do not accept cancellations, quantity changes, exchanges, returns, or refunds for reasons of customer convenience.
Shipping fees are charged per order, so please take care when placing your order.
For randomly packed items, we do not accept exchanges even if you receive duplicate designs.

Exchanges for defective items

If an item you received is defective, please email info@gmlabs.jp within 7 days of receiving it, with a photo showing the defect (please include your order number in the subject line).
If the item is in stock, we will exchange it. If it is out of stock, we will issue a refund.
If you receive an item different from what you ordered, or if the item is defective, our store will cover the return shipping costs.
*We do not accept exchanges or refunds for items purchased outside our store.