Legal notice

Store name

AST8 ONLINE STORE

Seller

gmlabs株式会社

Head of operations

黒田 武志

Address

Tokyu Shibuya Ekimae Bldg. 3F, 1-23-10 Jinnan, Shibuya-ku, Tokyo 150-0041, Japan

Contact

Contact: Contact form
TEL: 050-1792-3626
*We do not accept inquiries by phone. Please contact us via the contact form.

Price

As listed on each product page (including consumption tax)

Additional fees

Shipping: flat rate of ¥770 (tax incl.) per order anywhere in Japan
Internet connection fees and other communication charges are the responsibility of the customer.

Delivery time

Orders are shipped as early as the next business day (excluding weekends and holidays).
*Shipping may be delayed when orders are concentrated. Thank you for your understanding.
*Made-to-order and pre-order items will be shipped as soon as they arrive.
*Items cannot be picked up at post offices, carrier offices, or convenience stores.

Payment methods

Credit cards (VISA, Mastercard, American Express, JCB), Shop Pay, Apple Pay, Google Pay
Payment is finalized when you place your order.

Shipping area

Japan only
*International shipping will start soon, as soon as we are ready.

Returns and exchanges

We do not accept cancellations, exchanges, returns, or refunds for reasons of customer convenience.
If an item is defective, please email info@gmlabs.jp within 7 days of receiving it, with a photo showing the defect (please include your order number in the subject line). We will exchange the item if it is in stock, or issue a refund if it is not.
*We do not accept exchanges, returns, or refunds for items purchased outside our store.

Return shipping costs

Our store covers return shipping costs in the following cases:
・If you received an item different from what you ordered
・If the item is defective