Privacy policy

AST8 ONLINE STORE (the "Store") is operated by gmlabs株式会社. The Store handles customers' personal information as follows.

1. Definition of personal information

"Personal information" means information about a living individual that can identify a specific individual by name, date of birth, or other descriptions, as well as information that can identify a specific individual when easily matched with other information.

2. Collection of personal information

When you purchase products or contact us, the Store collects personal information by lawful and fair means after clarifying the purpose of use. The personal information we collect is as follows:

  • Name
  • Address
  • Phone number
  • Email address
  • Password
  • Shipping information
  • History and details of your transactions with the Store
  • Information that can identify a specific individual when combined with the above

3. Purpose of use

We use the personal information you provide for the following purposes:

  • Confirming and inquiring about orders
  • Shipping products, and confirming and inquiring about shipments
  • Responding to inquiries
  • Preventing fraudulent use

4. Provision to third parties

The Store will not disclose or provide personal information to third parties without your consent, except in the cases below. We may disclose personal information to payment companies for identity verification, billing address confirmation, and credit checks. We also provide necessary information to carriers to ship products.

  • When required by law, or when it is necessary to cooperate with a national agency, a local government, or a party entrusted by them in carrying out duties prescribed by law
  • When it is necessary to protect a person's life, body, or property and it is difficult to obtain the person's consent

5. Provision to businesses in foreign countries

The Store uses an e-commerce platform provided by Shopify Inc. (Canada). Your personal information may be stored and processed on servers outside Japan managed by Shopify and the businesses it entrusts.

6. Security of personal information

In addition to the reasonable organizational, physical, human, and technical measures taken by our service providers, the Store handles personal information appropriately in accordance with relevant laws and works to prevent unauthorized access, loss, alteration, and leakage.

7. Disclosure, correction, and deletion

If you wish to request disclosure, correction, or deletion of your registered personal information, please contact us via the contact form. If you have an account, you can also change your registered information on your account page after logging in.

8. Use of cookies

The Store may use cookies to provide better service. Cookies do not collect information that identifies individuals and do not infringe on your privacy.
*Cookies are information sent from a server to your browser and stored on your device.

9. Use of SSL

When you enter personal information, we use SSL (Secure Sockets Layer) encrypted communication to prevent interception, interference, and alteration of information.

10. Contact

Please see our Legal Notice (Act on Specified Commercial Transactions).

11. Changes to this privacy policy

If the Store changes the personal information it collects, the purposes of use, or any other content of this policy, it will announce the changes by posting them on this page.

Established: October 23, 2026